Privacy Policy

PRIVACY POLICY FOR JUNK PUNK LLC

Effective Date: January 1, 2024

Junk Punk LLC (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and other offerings. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal information when you use our services, visit our website, or communicate with us. This may include:

Personal Identification Information: This includes your name, email address, phone number, physical address, payment information (e.g., credit card details), and any other information you provide when booking junk removal services.
Service Details: Information related to the junk removal services you request, such as the type and amount of junk, the location for pickup, and other preferences.
Payment Information: If you make a payment for services, we collect payment information such as credit card details to process your transactions securely.
Usage Data: Information about how you interact with our website, including your IP address, browser type, device type, pages visited, and time spent on our website.

2. How We Use Your Information

We may use the information we collect for the following purposes:

To provide junk removal services: We use your information to schedule, confirm, and complete junk removal requests, including billing and payment processing.
To improve our services: We use your information to understand how customers use our services, enhance our offerings, and improve the website.
To communicate with you: We use your contact information to confirm your service request, send receipts, provide updates, or answer any questions you may have.
To send marketing communications: With your consent, we may send you newsletters, promotions, or other marketing materials related to our services.
To comply with legal obligations: We may use your information to meet legal requirements, respond to claims, or protect our rights.

3. How We Protect Your Information

We use industry-standard security measures to protect your personal information, including encryption, secure servers, and firewalls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee complete security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

With service providers: We may share your data with third-party service providers who assist us with business operations, such as payment processing or email marketing.
For legal purposes: We may disclose your information to comply with legal obligations, resolve disputes, or protect our legal rights.
In business transfers: In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the user experience on our website. Cookies are small text files placed on your device that help us analyze website usage and provide personalized content. You can control cookies through your browser settings, but disabling cookies may limit some features of the website.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

Access and correction: You can request access to and correction of your personal information.
Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

7. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated version will be posted on our website with a new effective date. We encourage you to review this policy periodically.